How can we help?

Whether you need help with buying, selling, registering your account, or reviewing platform policies, our dedicated support team and self-service resources are here for you.

Self-service resources & guides

How to Register

Set up your OPENLANE Canada public-auction account.

How to Buy

Learn how to browse, bid, and purchase.

How to Sell

Learn how to list and sell your vehicle.

Frequently Asked Questions (FAQ)

Find quick answers to common questions.

Policies & fee schedules

Post-Sale Inspection (PSI)
Details

Review the post-sale
inspection process.

Arbitration Policies
and Rules

Understand arbitration policies
and rules.

Fee Structures for
Buyers and Sellers

Review buyer and seller
fee schedules.

Require direct help?
Reach out to support

Richmond Location

604-232-4403

vancouverfrontoffice@openlane.com

Winnipeg Location

204-697-4400

winnipegfrontoffice@openlane.com